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Modern Workplace telephony is easy to use and massively advantageous, which is why we have created VoiceX

If you are working happily and productively in your Modern Workplace and are now wondering what else is possible? It’s time to talk about phones. Physical, old-fashioned, office-bound phones.  

As you read this, there are hundreds of thousands of Australians working remotely whilst their phone handsets sit redundant and unloved on desks in empty offices. Perhaps you have managed to divert calls to mobiles, but it’s a less than ideal solution.   

If Cloud has been successful for your IT, it is more than likely it can offer improvements for your telephony. In response to the increased desire for businesses to move to cloud telephony, Insync Technology is eXcited to announce the launch of our new service, VoiceX, a managed Teams Calling service that integrates into your existing Microsoft 365 environment, quickly and simply.  

What are the benefits of VoiceX? 

Integrating your telephony with your existing Microsoft 365 environment will deliver several improvements for your business and employees. Most notably, staff can make calls from anywhere with an internet connection, via a phone, tablet or laptop.  

Unlike other Cloud telephony solutions, VoiceX has been designed to give freedom and flexibility to customers.  So, what makes it different and why do you need it? 

  1. The VoiceX fee structure is based on the number of concurrent calls at any one time, not the number of total users using the service 
  2. You might be mid-way through a telephony contract, or have a great relationship with your telco, so VoiceX’s BYO carrier option allows you to migrate to VoiceX at any time Of course, if you are ready for a change, we will help you find the right fit as needed.  
  3. With new systems or a shift in technology, there is always a period of learning. Insync Technology has a strong focus on adoption and change management across all of our solutions. Our experts will equip you and your staff with the knowledge to ensure your change in telephony is a seamless transition.  
  4. But what about issues beyond training? Fear not, VoiceX includes a complete support and management solution for your entire Microsoft 365 environment, telephony included.  

As VoiceX will enable staff to answer calls via their desktop, laptop, tablet or mobile, your traditional handsets will become obsolete as staff receive and make calls from any device with an internet connection. Cloud telephony enables you to retire your phone hardware and save considerable costs in future hardware upgrades and annual maintenance agreements 

Unlike diverting phone lines or dishing out staff personal numbers, the VoiceX solution provides total control to staff to set contact times and use standard office numbers that have been ported into Teams Calling.  

Flexibility and support at the heart of VoiceX 

Other cloud telephony providers charge based on the number of users registered to the system. For example, if you have 350 employees, you need to pay for 350 users regardless as to whether the staff member works full time, part time, or uses the phone once in a blue moon. With VoiceX, our simple and cost-effective pricing plans mean you only pay for the number of concurrent calls that you want to support.  

So, in our example of 350 employees, if you only want to support a maximum of 50 calls taking place at the same time, you will only pay for 50.  

Insync provides a complete support and management service for your Teams Calling telephony, along with your existing Microsoft 365 environment. For you, this minimises the costs and time associated with managing different providers and assures your infrastructure will work together seamlessly.  

Because VoiceX is not tied to a telco carrier, you can get started with VoiceX now. It doesn’t matter who provides your existing telephony and how far through your contract you are – just BYO your existing carrier.  

So, is VoiceX right for you? 

If you are familiar with your Microsoft 365 environment, using Teamssaving files in SharePoint and you understand the benefits of a cloud-based infrastructure then the answer is probably yes.  

Rather than working with separate partners for your Microsoft 365 and telco needs, you can now integrate cloud telephony via Teams Calling with the rest of your Modern Workplace environment – all set up, managed, and supported by Insync Technology 

Take the next step on your Modern Workplace journey with VoiceX and enjoy the benefits of increased efficiency and improved productivity. To learn more about VoiceX, or to book a consultation. Click here 

Microsoft 365 compliance centre

Failure to comply will result in… a lower score and a lot of alerts

Former US Deputy Attorney General Paul McNulty once said, “if you think compliance is expensive, try non-compliance”. For many, the subject of compliance can cause headaches. Yet there are business tools available that can ease the burden of workplace compliance and it’s quite likely you have access to them.

Microsoft has offered various scoring functions for some time and are currently developing and consolidating capabilities. Scoring systems include the Windows Score for Security, Azure Active Directory Secure Score, Microsoft Secure Score and the Microsoft Compliance Score.

The latter is, surprisingly, somewhat of an enigma to many. A large number of organisations are unaware of the built-in compliance capability when rolling out Microsoft 365. However, it is worth getting to grips with, because, with a little bit of input it can help streamline compliance processes.


How does it work?

There is a compliance centre in every organisation’s Microsoft 365 environment. Unlike some features, your compliance score does not need activating, it is always on. That said it isn’t a set and forget function. In order to maximise its efficiency and use it to your advantage, it does require some thought.

Your score is generated based on certain activities and processes seen within the tenant. In addition to providing an overall score, a list of suggested improvements is provided.

Based on the specific settings, staff who execute a non-compliant action will receive an alert or an alternative recommendation to advise that this has occurred.

Some suggestions might be easy to implement, like calendar management, in which case they can be assigned to a task member to complete within a set timeframe. Another simple improvement might be to refresh Multi-Factor-Authentication (MFA), a sensible plan following the COVID-19 induced work from home period. Once complete, the score should improve, and the suggestions should have changed.

“If you use the compliance score properly, it can provide an effective technical audit of a workplace, but it doesn’t account for specific business processes or rational preferences,” says Loryan Strant, Product Manager at Insync Technology.


Manage your expectations. There’s no such thing as a perfect score

For the high achievers amongst us, it might be depressing to know that a Microsoft Compliance Score of 100% is pretty much a castle in the sky, it ain’t gonna happen! You can, however set a realistic benchmark or goal based on your specific organisation.

“A score of 100% would only come when a tenant is so compliant that it impacts their ability to work. The machine learning in the compliance centre cannot account for the specific processes and nuances that vary business to business,” says Loryan.

To avoid hampering the end user experience, Loryan recommends defining what your version of good looks like and then working towards achieving and maintaining this score. The compliance score will change over time, so you need to ensure that any actions are reviewed and repeated as regularly as required.


When you can’t mitigate, manage

Compliance doesn’t mean having one blanket rule for everyone because that just doesn’t work. To avoid tying yourself in knots over compliance suggestions, remember that when it comes to risk, if you can’t mitigate it, manage it. To do this you need to think about the bigger picture and clearly define what you are trying to achieve.

“I worked with a customer where users had to tick boxes before accessing services. This included MFA, which was a problem for provisioning the Surface Hubs installed because the devices accounts are obviously not real people. In this scenario we had to exclude those device accounts from the policy, which resulted in the loss of a point from the Secure Score – but this is an acceptable risk. These are the kind of tweaks you need to make as you go,” says Loryan.


Tips for using Microsoft Compliance Centre

Within the compliance centre, there are some guidelines that contradict with other elements of the Microsoft ecosystem and ethos. For example, enforcing password complexity or expiry conflicts with Microsoft advice around Windows Hello, that passwords are things of the past.

In order to get the most from your compliance centre and increase your score, Loryan recommends considering the following tips:

  1. Think about the bigger picture. What are you trying to achieve and why?
  2. Conduct an impact assessment before flicking a switch. How will end-users be affected, do they know which alerts can be ignored, and which can’t? Do you need to provide education or change management?
  3. Consider how you bring the compliance centre into your existing security and compliance processes. Do you need to update your policies and processes given you have increased functionality?
  4. Which elements flagged in the compliance centre are subject to licence and which elements may require additional licencing beyond those currently in place?
  5. Which staff will have admin access, read-only access or no access (end users)?
  6. Beware of false positives – e.g. alerts caused by logins which seem suspicious but are completely normal if the context is understood
  7. Do you have a risky user policy? What is a risky user and how do you manage that?


What’s your score?

So, there you have it, a handy compliance tool already accessible in any Microsoft 365 tenant. Are you ready to find out how you are faring when it comes to compliance?

“Remember that whilst this technology is incredibly clever, it’s not perfect. You need to look after it, manage it and adjust it as you go,” concludes Loryan.

To find out more about how Microsoft 365 can help improve compliance in your workplace, contact Insync Technology today.

Espire Infolabs and Insync Technology assist with ACU’s digital refresh

Microsoft partners Espire Infolabs and Insync Technology have overhauled the Australian Catholic University’s (ACU) systems through its digital workspace program.

The two-week long refresh saw the introduction of SharePoint Online, OneDrive for Business and Teams and Teams Telephony for communication and collaboration, all underlined by Microsoft 365 integration.

These products come in to replace on-premises-backed Sharepoint, network share drives and Skype for Business, plus Cisco desk phones, respectively.

Online system access is governed by Azure Active Directory and multi-factor authentication, which includes workspace access, joining meetings, collaboration and interaction with peers and internal and external stakeholders — all across ACU’s eight national campuses.

The refresh is a part of the university’s digital workspace program to increase the level of technology being used through to 2023.

Niranjan Prabhu, CIO and director of IT at ACU, said the program is aiming to provide “a modern workspace environment that ensures seamless collaboration and optimised communication to increase efficiency and enhance the staff experience”.

The digital workspace program has proven particularly useful with the rise of COVID-19 causing staff to work from home, with Teams allowing for collaboration and secure file access.

There’s nothing like a crisis to present an unprecedented opportunity for change and transformation,” Prabhu said.

The decision to side with Microsoft solutions, according to Prabhu, was due to the “breadth and space for opportunity” that they provide.

We wanted to leverage our current investment and integration of multiple capabilities to achieve a consistent digital experience for our staff and students,” he said.

The ACU digital workspace enables the best experience for employees and students securely, regardless of their location or device. They have the same seamless experience no matter where they are.

The digital workspace was initially deployed to staff, with plans to expand it for student usage. Currently, Teams usage is being piloted to some course units to strengthen partnerships between staff and students.

For teaching space meeting technology, we currently use Zoom. Our intention is to transition to Microsoft Teams, to ensure a single platform across the University. As staff are familiar with Microsoft Teams, we expect this to be relatively straightforward,” Prabhu said.

Furthermore, the ease of sharing documents and ability to live chat during a meeting, as well as emerging features, such as the “raise hand”, or running a 3×3 video calls, are helping to spur the transition to Microsoft Teams.

The university’s meeting rooms also saw an upgrade as part of the program, utilising room panels to display room availability and can facilitate on-demand room bookings, even from non-Microsoft devices. Outlook integration also allows for staff to add extra room services, like catering and IT support.

In addition to the refresh provided by the two partners, the ACU is looking to develop its own applications and workflows through the Microsoft Power Platform in order to replace existing third-party workflows.

Two examples include the use of a Data Lake to utilise Power BI and the Azure Data Platform to identify students who need assistance, including those that are at risk of separating permanently from ACU before they finish a course, and the ACU Virtual Assistant chatbot for providing on-demand support.

Read original article here.

Australian Catholic University harnesses cloud, data and AI to spur staff and student success

The Australian Catholic University is ranked among the top 2 per cent of all tertiary institutions and is in the global top ten of Catholic universities. It operates eight campuses in Australia, a ninth in Rome and boasts 35,000 students and around 6,500 staff and partners.

The Australian Catholic University’s (ACU) strategic plan through to 2023 sets out its ambition to achieve excellence in research, service, learning and teaching. Technology stewardship and digital foundations will play a critical role in being able to accomplish that.

For ACU, empowering staff is the catalyst for creating a modern and secure workspace accessible from anywhere and any device. The digital transformation will help ACU to collaborate, innovate, sustain and serve to deliver new solutions for students, uplift the cybersecurity posture of the organisation and deliver IT-enabled value faster and more effectively.

Dr Stephen Weller, Chief Operating Officer and Deputy Vice–Chancellor of ACU, said; “Amongst the pillars of our strategic plan through to 2023 is our intent to deliver an engaging, technology-enriched and immersive student experience. We will also strive for adaptable, accountable and transparent business and service delivery models. The digital transformation now underway will play a critical role in terms of fulfilling our strategic goals for the University. We are empowering students and staff with modern tools and data-rich insights – setting them up for success”.

ACU has always been on an exponential growth path when it comes to technology. Microsoft 365 is at the heart of the transformation.

Niranjan Prabhu, Chief Information Officer and Director of IT at ACU, says “We’re creating a modern workspace environment that ensures seamless collaboration and optimised communication to increase efficiency and enhance the staff experience. It accelerates the integration of new technologies and applications to strengthen our ability to innovate.

The digital workspace now rolled out for staff offers:

  • Access to SharePoint Online (replaces on-premise SharePoint)
  • OneDrive for Business (replaces network share drives)
  • Teams and Teams Telephony for communication and collaboration (replaces Skype for Business and Cisco desk phones)

Another critical part of the Digital Workspace program is the next-generation meeting room experience, consisting of room panels that display room availability and facilitate on-demand room bookings. Staff can also use custom Outlook add-ins to order additional room services such as catering or IT support. These rooms also provide ‘single click to join’ functionality, even from non-Microsoft devices and tools.

ACU is also developing its own applications and workflows to replace existing third–party workflows using the Microsoft Power Platform. Microsoft Power Platform provides the flexibility to embrace process changes and emerging capabilities along the transformation journey. It makes the development process more predictable and repeatable, enabling faster delivery with lower risks.

Prabhu says that the Microsoft ecosystem was selected as it “provides breadth and space for opportunity. We wanted to leverage our current investment and integration of multiple capabilities to achieve a consistent digital experience for our staff and students.

Access to the online systems is governed using Azure Active Directory and Multi–Factor Authentication.

Prabhu explains that “The ACU digital workspace enables the best experience for employees and students securely, regardless of their location or device. They have the same seamless experience no matter where they are”.

This includes full online functionality, the ability to access workspaces, join meetings, collaborate, interact with peers, and engage with internal and external stakeholders. With eight campuses nationally at ACU, this has also facilitated continuous dynamic virtual social interactions between campuses – physical distance simply doesn’t matter anymore.

During the COVID-19 pandemic, the digital workspace made the entire working from home experience possible, including secure remote access to files and applications and collaborating across borders with Microsoft Teams.

ACU’s dashboard analytics provide complete transparency of the adoption and usage of the digital platform across business units. Unsurprisingly, when COVID-19 struck and forced a remote work model on the University, these analytics revealed that the digital workspace and associated tools were widely adopted with less than 1 per cent of staff raising service tickets and no significant resistance.

As an example, in October 2019 ACU had 1100 active Teams users – by March 2020 that had soared to 8,700, a 690 per cent increase in just five months.  ACU analysis also suggests productivity has more than tripled since the introduction of the digital workspace.

To achieve all this, ACU has worked in collaboration with Microsoft Partners Espire Infolabs and InSync to deploy these leading-edge cloud-based digital tools.

The entire transition to remote working for ACU staff was achieved in about two weeks. In terms of effecting massive change, Prabhu notes; “There’s nothing like a crisis to present an unprecedented opportunity for change and transformation.

This change and transformation extends to students and will likely prove enduring according to Dr Weller, who says that the pandemic experience has; “Proven clearly that people want to have more choice, with 50 per cent of students choosing to attend lectures on campus and 50 per cent choosing to view it online.

In the future it won’t be an either-or proposition, rather a case of digital everywhere.

What the pandemic has shown is that while everyone embraced more online experiences, it’s not a substitute for human interaction in person. That doesn’t mean that as a student I want to go to every tute every week in person, but it does mean that almost every aspect of learning can be digitally enriched”, he says.

For example, students on placement (e.g. assisting in a hospital) want to be able to use a tablet to access their notes on OneDrive or Teams where and when they want, without being tethered to a campus.

Dr Weller says there are other opportunities to use advanced technologies to promote learning; for example, using augmented reality to run virtual workshops that can “develop a level of digital competency to complement in–person learning. Maybe the student wants to learn online this morning and go into the campus in the afternoon. We need to make it all a digital experience – not exclusively on campus or online.


Chatbot Support

To further enhance the service experience, ACU has created a Chatbot, powered by Azure and known as AVA (ACU Virtual Assistant). AVA uses natural language processing capabilities and integrations (such as ServiceNow, ACU COVID-19 FAQ, Microsoft Learning Pathways and Who bot) to provide instant, on-demand support to ACU staff from within Teams and SharePoint.

Furthermore, when interacting with our chatbot, if the staff member requires further assistance, there is the option to seek help via handover to a live chat or log a service ticket through ServiceNow,” says Prabhu. “This means staff are fully supported no matter their issue“.

There are exciting plans in store for AVA” he says, which include incorporating voice activation, partially intended to create an improved experience for those living with disabilities.

Transforming Teaching Spaces

ACU’s digital transformation was initially deployed to staff, with the next phase currently underway to extend the technology to students. The University is presently piloting Microsoft Teams within some course units. The intention is to foster closer partnerships between staff and students, including facilitating interactive classroom experiences and seamless multi-channel learning and collaboration.

For teaching space meeting technology, we currently use Zoom. Our intention is to transition to Microsoft Teams, to ensure a single platform across the University. As staff are familiar with Microsoft Teams, we expect this to be relatively straightforward.” says Prabhu.

Furthermore, the ease of sharing documents and ability to live chat during a meeting, as well as emerging features, such as the “raise hand”, or running a 3×3 video calls, are helping to spur the transition to Microsoft Teams.

To provide options for students, ACU is introducing virtual laboratories. Instead of physically attending the campus, students can remotely access cloud-based digital laboratory resources using Azure Lab Services via Microsoft Teams. This also eliminates the need for laboratory set up by ACU technicians.

Students will be able to have the same experience at home as on campus, and that’s really important for both our existing student experience, and where we see education heading in the future. We want to make sure that students are equally equipped to study wherever they choose to be”.


Supporting Student Growth

Another important program of work underway at ACU is the establishment of a Data Lake that leverages Power BI and the Azure Data Platform to support students who may need assistance or are at risk of separating permanently from the University prior to course completion.

Prabhu explains; “We’re generating and capturing more data than ever before, on an increasingly varied set of data sources, providing us with the opportunity to understand support student success throughout the student’s lifecycles.  Effectively managing that lifecycle is the key to excellent learning outcomes and student success”.

Common risk factors include struggling with grades, financial stress, and social or environmental factors.

To assist at-risk students, ACU is looking to leverage the data to identify patterns that allow them to predict and identify who may need support. Data on student engagement, interactions, attendance and participation, as well as their overall behaviour, can give early warnings that support is required.

We’re assessing the parameters that can be a red flag to academics and professional staff allowing them for early intervention and support,” says Prabhu, referring to financial, pastoral or tutoring support. “We can monitor the success of programs that engage and assist students in all aspects of the student lifecycle. Interpreting this data will ensure early intervention of students at risk, as well as understanding student well-being across the spectrum of student abilities and competencies.

Prabhu acknowledges the delicate balance between using data to provide valued support and respecting student privacy. “We definitely need to strike a respectful and conscientious balance while achieving the best outcomes for both the student and the university,” he says. “The wellbeing of our students is very important to us, so we’re eager to get this right.

The other balance that needs to be struck in a post-COVID world as ACU regroups to face whatever will be the next normal, is between investing in technologies that will improve the staff and student experience and building capabilities within current financial constraints.

Prabhu states the medium-term focus for IT at ACU will be to “contain, sustain, and grow.” This means making smart decisions about technology deployment that can boost efficiency, deliver savings through process automation, as well as create a competitive advantage – such as having the ability to build and leverage a rich data lake of insights to support the University decision–makers and students as they strive for success.

Dr Weller is clear that; “The quantum spent on virtual infrastructure will only continue to increase exponentially.” Also, he expects that the search for trust will mean that the investment in cyber security will increase substantially.

Ultimately, he says the ACU’s Digital Workspace initiative is about supporting ACU personnel, faculty and students; “Anywhere, any device, anytime… empowering them to do what they want to do where, when and how they want to do it.

Read original article here.

Retention & Data Loss Prevention: Beware of what’s not covered in your Microsoft 365 environment

Compliance in the workplace can be a bit of a minefield. There are many elements, people and considerations to take into account. When exploring Modern Workplace compliance capabilities, it helps to split them out and look at them individually, rather than as one big clump of confusion.

Looking at retention in Microsoft 365

In the Microsoft 365 universe, built in retention policies enable organisations to apply labels to content that determine whether it is retained for a specific period of time regardless of deletion by an end user, or to ensure it is permanently deleted.

One component of the functionality included is eDiscovery, the intuitive process of identifying information stored within your files.

“Searching for files and emails manually is not practical. There are too many places to look. eDiscovery has been significant for this, as it allows you to search across the entire organisation, under set parameters,” says Loryan Strant, Product Manager at Insync Technology.

Examples of eDiscovery include searching for legacy data and identifying communication and documents required for HR or legal purposes. However, whilst the functionality is greatly improved there are some general misunderstandings.

“Inbuilt retention and eDiscovery tools in Microsoft 365 only apply to Exchange, SharePoint, OneDrive, Teams and, more recently, Yammer. Popular applications including Sway, Forms, Power BI and Planner are not covered by the compliance technology, yet this is not always understood.” notes Loryan.

The outcome is organisations that believe themselves to be compliant, are in fact not. To combat this, Loryan notes there are several steps organisations can take, specifically:

  1. Understand your compliance in more detail
  2. Focus on mitigating issues
  3. Set policies that prevent staff entering data into unmonitored platforms
  4. Limit permissions to applications based on usage needs
  5. Support your policies with training
  6. Be clear which tools are risky and where staff must take individual responsibility

Data Loss Prevention (DLP), what’s included?

Where retention focuses on preserving or disposing of data, DLP concentrates on the transmission and storage of what is inside the content or data. For example, DLP can autodetect when Personally Identifiable Information (PII) – such as credit card or Medicare numbers have been stored or sent in contravention of the organisational policy.

Microsoft 365’s DLP can detect patterns, search for keywords and, based on policies, select different actions. You can choose for particular content to trigger a tip or alert.

“Using DLP well can result in automating certain policies. You can flag that PII should not be saved in files, or that information needs to be included in an audit. You can use DLP to auto-forward copies of documents to managers and key staff for approval before release, or just visibility,” says Loryan.

In fact, you can go as far as to simply block content. If a staff member pastes a credit card number into a Teams channel with external guests, DLP would remove the message and replace it with the reason why it was blocked. It is intelligent and effective technology. But, as with retention, DLP is not available to the full Microsoft 365 suite.

The limitations of DLP include the assumption that information will go into an email, conversation, or a file, when it could be input in Forms, Planner, Sway, and several other services within the platform. DLP needs to be configured correctly in order to stop data leaking out of the organisation. But it is a fine balance as it is easy to overload warnings and policy violations which results in constant alerts, even for legitimate transmissions.

“To head towards being compliant, you need to turn on DLP, observe it, tweak it and adjust it,” says Loryan.

Don’t skip the detail, configuration is key

To ensure that your organisation is as compliant as you think it is, you need to address your Microsoft 365 configuration. Loryan advises taking the following steps:

  • Don’t rush deployment
  • Align your Modern Workplace DLP and retention policies with your existing organisational policies, noting that traditional policies might need to be updated to reflect what the technology can offer by way of improved controls
  • Did you customise the settings when the platform was first deployed or did you settle for the default settings? Look at what is and isn’t working and what components of Microsoft 365 DLP doesn’t cover
  • Communicate clearly with staff about changes to process and policies
  • Regularly review the configuration to ensure it is still relevant to your organisation
  • Run retention and DLP drills internally on a regular basis to ensure you know what is missing

“When it comes to compliance, the biggest part is understanding that you need to change your approach from both an organisational and IT perspective. We used to rely on firewalls but with Microsoft 365 entirely outside the firewall, we need to shift how we think about it. But above all, you can’t rely on a platform doing all your thinking for you, you need to define clear policies, specific to your organisation,” concludes Loryan.

So, when was the last time you looked at your retention and DLP policies and configuration? Are you confident you are compliant? If you need assistance identifying cracks in your Microsoft 365 compliance, contact Insync today.

Inside Insync – Tyler Stosic

Today we meet:

Tyler Stosic: Senior Systems Engineer

Time with Insync: February 2020

Previous notable time: 4 year in the IT Industry, working across multiple roles and working with various technologies


What are your best skills for your role?

I believe determination is one of my best skills. As we all know, things can go wrong in IT for a multitude of different reasons, however it is always important to stay focused on the end goal and find ways to work towards a resolution for any problem. This is not always an easy task, when all avenues seem to have been exhausted you sometimes need to persevere, start from the basics and look at the problem from a different perspective, in order for the solution to become clear.


What do you like about your role?

I enjoy the various platforms and environments I get to work on daily, each providing their own quirks and challenges. As every customer is different, with their own specific requirements, every day provides a different challenge requiring a different mindset to diagnose and troubleshoot the problem.


What trends are you seeing with customers?

As we are all aware, the COVID-19 situation has brought a shift from the standard working hours in office, to flexible options regarding location and hours of work. Not all companies have the necessary infrastructure to support this. Insync however, have completed many rapid deployments for solutions such as Microsoft Teams, allowing customers to work throughout these unprecedented times.


What do you think about the opportunity for Microsoft Teams for customers?

Teams is a great piece of software for companies large and small, it provides all the essentials in one sleek program, such as meetings, instant messaging and calling, calendar, file storage, and one of my favourites: GIFs in chat! There are several apps readily available to integrate with Teams to increase productivity, plus the ability to create your own inhouse web apps is also a great feature for businesses.


Where have you used Insync core values in Insync’s everyday work life?

Don’t walk past a problem – this has always been a core value of mine, even before working at Insync. It is easy to pretend that you didn’t notice something, whether it be a minor configuration issue or a failure in testing. In my experience however and for everyone’s benefit in the long run, it is always better to take note of the problem when it arises and create a plan to look into it further. If you don’t, you are just causing more work for yourself or your colleagues and more importantly, major headaches down the track.

What do you like to do in your downtime?

When I am not at home tending to my garden, I like toying with new technologies in my home lab or working on various projects around the house – I love getting outdoors! Camping, fishing and 4WDing are some of my favourite activities to enjoy with family and friends. I am always searching for a new adventure or mountain summit to conquer, but I also enjoy a relaxing day at the beach to unwind.

Observations on five common customer archetypes from COVID-19

With some semblance of life normality returning, it is a good opportunity to reflect on some of the broad archetypes of customers that been engaging with Insync during the past few months.

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Clarification on Skype for business online end-of-service dates

We get asked regularly: “My organisation runs Skype for Business Online – what’s the story with end of life announcements?” amongst other questions, so we thought we would take the time to debunk and dispel any myths about the upcoming dates for the sunset of the Skype for Business Online service.

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Inside Insync – Andrew Barrett

Today we meet:

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This article will self-destruct in 4 minutes and 37 seconds: Why strong data protection and IT security are not science fiction

Don’t panic! This article will not actually self-destruct, but it could – if we told it to. Securing your devices and identity are a constant consideration for businesses. Shifting to remote work has only highlighted the need for business mobility and advanced security.

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