SKYPE OPERATIONS FRAMEWORK
What is the Skype Operations Framework?
The shift to the cloud can be daunting. That’s why Microsoft created the Skype Operations Framework (SOF), which provides a multi-faceted approach to the successful deployment of Skype for Business.
We use SOF to effectively deploy Skype for Business online, to help you realise high-quality business outcomes and adoption practices in your communications strategy. SOF drives the success and quality with Skype for Business online though its three phase PLAN, DELIVER and OPERATE framework.
Gather the right business and technical information to design and prepare you Skype for Business deployment.
Transition your Business to a new platform with new tools and usages to discover and master
Maintain the highest quality of service experience through close monitoring and continuous training
PLAN
Outcome:
Create consensus between key stakeholders and teams on:
– Objectives,
– Key results,
– Current situation and
– Overall design.
All team members share the same vision and understanding to drive success.
DELIVER
Outcome:
Execute site by site enablement and adoption activities,
Initiate Operations to support the deployment.
OPERATE
Outcome:
Maintain a great long term user experience which underpins ongoing adoption, usage and ROI.
Rapidly identifying quality / reliability hot spots and executing targeted remediation.
SKYPE OPERATIONS FRAMEWORK OFFERS
CONTACT US
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