TasPorts see increase in collaboration and productivity following migration to Telstra Calling for Office 365

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Short Description
TasPorts employs over 300 staff who work across 10 different sites, some of which have limited network access. Staff were restricted by their existing telephony and conferencing facilities which in turn limited their ability to collaborate effectively.
Main Features

  • Telstra Calling
  • Microsoft 365


About TasPorts

TasPorts employs over 300 staff who work across 12 different sites in Tasmania. TasPorts proudly connects people, products and solutions, for the benefit of all Tasmanians.

TasPorts is responsible for the management and maintenance of essential infrastructure in Tasmania, which includes forestry terminal operations in Burnie and Bell Bay, all associated infrastructure at the Devonport Airport as well as maintenance of port berths, channels, wharves, landside assets, marine fleet and key navigational aids.

The Business Need

TasPorts were previously using restrictive conferencing facilities which offered limited capacity for meeting attendees. To be able to attend any video conferencing, staff had to be in the onsite meeting rooms

TasPorts already held relationships and licenses with Microsoft and Telstra, both of which they were heavily invested in. To move away from these platforms would have meant a much bigger transformation than was necessary. Insync Technology proposed nurturing and furthering these relationships by migrating to Telstra Calling in Microsoft Office 365.



The Challenge

The biggest challenge was surrounding the network and integration across the remote sites. This was an existing challenge, the site at King Island had previously not had any video conferencing due to the limited network available. This challenge is what led TasPorts to seek help from Insync Technology.

TasPorts were an early adopter of Telstra Calling in Australia and the first to implement the system in Tasmania. Whilst there were some questions around network and integration, Insync Technology’s superior expertise in the subject meant that TasPorts knew that Insync Technology’s recommendation was the best fit for them.

Key Outcomes

The migration to Telstra Calling with Office 365 led by Insync Technology resulted in several business improvements. Most notably staff collaboration has increased dramatically since implementation. Staff spend less time travelling and can join meetings from anywhere, including their desk, via a phone, tablet or laptop. This not only saves time but also the cost of travel.

Mark reports a significant increase in the productivity and collaboration occurring in meetings, as they are attended only by those necessary and are improving the efficiency of the organisation.



The Future

Over the next 12 months, staff will be introduced to additional Microsoft tools and how they integrate with Telstra Calling in Office 365. Specifically, the TasPorts team are exploring streaming and how they can best use this now that staff are embracing the implemented technology.

The next step is to set up and roll out Microsoft Teams to extend on the increased collaboration between staff, suppliers and partners.