Successful automation improves online education system

Short Description

Located in Queensland, Saint Stephen’s College encompasses child care through to Year 12, with around 1300 students in total. The school was grappling with a complex, manual approach to their online learning management system. They needed to automate enrolment processes and sync data year to year between three systems: life cycle management (Microsoft Identity Manager – MIM), online learning platform (Desire to Learn - D2L) and TASS (school administration system).


  • Task: Streamline learning systems
  • Collection: Education
  • Technology: MIM, D2L, TASS, CRM
  • Client: St Stephen’s College
  • Project Date: 2018
  • Download This Case Study

Main Features

  • MIM
  • D2L
  • TASS
  • CRM


About Saint Stephens College

Saint Stephen’s College is a learning community centred on Christian principles. The school strives to develop self-directed, determined, courageous and skilful young men and women of substance who will make a positive difference to their communities now and in the future. The school encompasses child care through to Year 12 with a total of around 1300 students, plus parents, teachers and staff.

The Business Need

The school had a life cycle management process that used Microsoft Identity Manager (MIM). They also had a learning management platform: Desire to Learn (D2L), the school administration system TASS and their own CRM. They needed to integrate these systems and urgently needed to automate the account creation, enrolment processes and year by year rollover of data within D2L.

The support hours required to service this process were considerable and human error was also a factor that the school wanted to minimise.


“We needed to streamline the way things were being done to save manual hours doing work that could be automated.”

Tim Harris, Network Administrator, Saint Stephen’s College


The Challenge

Integrating three different systems and completing the project in a timely manner so it didn’t disrupt the school terms and was ready to go live for the start of the 2019 school year was a significant challenge.

Key Outcomes

Stefan Hattrell says that for a project to be successful, it’s vital to align technology with business and strategic goals – and to work with a tech partner who supports that alignment.

“We could have gone any number of ways,” he says. “But one of the big deciding factors was that it had to align with where we were going with Microsoft collaboration tools. Consolidating everything into one platform has a lot of benefits. Make sure you partner with a team like Insync Technology – you need someone on your side who is highly competent, professional and a great communicator.”

The transition went seamlessly with zero disruption to users. Students and teachers noticed only that they had immediate access to courses. The impact on the D2L team at the school has been significant. Automation has freed up time to allow staff more flexible working opportunities and reduction in data entry error has reduced stress.

More importantly, the team is now able to contribute in valuable and constructive ways to the learning environment, including creating content for courses and supporting teachers.


“The time that was freed up for us can now be spent on tasks that help make the learning platform a richer environment for both teaching and learning.”


Grace Dorrington, eLearning Administrator, Saint Stephen’s College


The Future

Next projects for the school include a shift from an on premise environment to more systems in the cloud, and an implementation of MSFT Teams.