ShineWing integrates communication platforms with VoiceX

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Short Description
In 2020, ShineWing Australia engaged Insync Technology as part of a complete technology revamp, migrating their 380 corporate users across Melbourne, Sydney, and Brisbane to one integrated platform (Microsoft 365) from multiple legacy and on-prem solutions – some over 10 years old
Main Features

  • Modern Workplace 
  • Microsoft Teams
  • Voice X


About ShineWing

ShineWing is an Australian owned advisory and accounting firm established in Victoria, 1976. Over the past 45 years it has grown its team to over 10,000 professionals in 80 offices across 14 countries and regions. ShineWings core expertise is extensive, providing services in assurance, business advisory, corporate finance, tax, private clients, and wealth management services. 

The Business Need

In 2020, ShineWing Australia engaged Insync Technology as part of a complete technology revamp, migrating their 380 corporate users across Melbourne, Sydney, and Brisbane to one integrated platform (Microsoft 365) from multiple legacy and on-prem solutions – some over 10 years old.



The Challenge

Head of Information Technology, Barney Ling had worked previously with Insync whilst at a previous intellectual property law firm and initially engaged Insync for a strategic advisory to undertake a discovery and recommendations report on how to take their 100% on-premises environment to Microsoft 365 & Microsoft Azure.

Barney said “We were using legacy tools – Office 2016, Windows 8, and there was a little bit of Windows 10, so I needed to bring in some experts to help uplift us. Insync was a company that I knew and trusted. They had the expertise and were the appropriate choice for the kind of challenges I faced”.

He explains that Microsoft 365 was the logical cloud-based solution, “I wanted to reduce our change fatigue, bringing in a number of new lines of business platforms and people were already familiar with earlier versions of Excel and other Microsoft tools.”

A Roadmap and Governance plan was created to guide ShineWing on their journey to Microsoft 365 – but COVID placed this on hold mid-March and Insync pivoted the project to a more tactical solution to focus on a transition to a cloud-based environment to enable secure remote work. The initial stages focused on:

  • Migrating their email of their on-premises Exchange environment to Exchange Online
  • Completing a Teams Rapid engagement to securely enable Microsoft Teams for all ShineWing Australia users
  • Roll-out Multifactor Authentication and Conditional Access to all staff to protect IP and staff from external vulnerabilities and threats and to ensure credibly and authorised access to ShineWing platforms


Key Outcomes

As part of the Teams Rapid engagement and migration to cloud technology, Insync conducted virtual training for the organisation which leveraged their skills from previous tools and assisted in a smooth change journey. Each session was determined by pain-points raised by employees and was incorporated into the ShineWing Australia Teams environment through adoption tips and “drop in” Q&A channels. This iterative feedback model allowed Insync to address key points for ShineWing in terms of business process and how best to derive value from Teams.

Building on our tactical success of keeping the business working in June 2020 we were successful in winning the engagement to take ShineWing Australia to Teams Calling through our new service VoiceX. VoiceX was the catalyst to eliminate handsets and unifying all communication tools within their organisation.

“The shift from our legacy platform to VoiceX and integration of our communication platforms through Teams have made things seamless. Instead of having multiple platforms and devices we now just have the one.”

– Barney Ling commented.

Prior to this ShineWing Australia had a legacy on-premises PBX that was out of vendor support and limited internal knowledge and confidence in the system overall.



The Future

After COVID response had stabilised and the business was on a sure footing, Insync continued to build out a M365 Roadmap for ShineWing Australia and our applied governance solution to ensure that ShineWing Australia’s information remained secure and the setup in line with best practices. As part of our Governance solution, ShineWing receive ongoing updates on relevant new features and guidance on how to optimise their Microsoft 365 environment.

We’re getting lots of value from M365 Manage and have built into our internal team processes. When we moved back in the office, I noticed a few conversations talking about your updates e.g some of our team had read or watched the videos the evening before and were thinking of ways we could use the new features – it made me smile.”

In early March 2021, ShineWing Australia was one of the first adopters of our Guest Manager for Microsoft 365 service. Guest Manager for Microsoft 365 was designed with organisations like ShineWing in mind to improves the experience of guests, users, administrators, as well as making your organisation more secure and compliant.

At present, Insync are utilising the Microsoft FastTrack Rooms program to modernise the meeting experience for staff at ShineWing offices which will help further optimise their Microsoft Teams meeting experience. ShineWing are “all in” on Microsoft 365 and this will fuel the next phase of growth in employee and customer experience.