QIC transitions to Microsoft Teams to thrive during COVID-19 and beyond

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Short Description
QIC is a leading long-term specialist manager in alternatives. As part of a broad investment mix, global reach, and changing tailwinds with investment markets, QIC conducts a LOT of meetings.

QIC turned to Insync when migrating to Microsoft Teams from Skype for Business, and in the process wanted to decommission their legacy Cisco environment for both calling and meetings.

Main Features

  • M365 Teams

01.

Queensland Investment Corporation

QIC is a long-term specialist manager in alternatives offering infrastructure, real estate, private capital, liquid strategies, and multi-asset investments. It is one of the largest institutional investment managers in Australia, with A$79bn (US$54 bn) in funds under management (as of 30 June 2020). QIC has more than 110 clients and over 1400 employees. Headquartered in Brisbane, Australia, QIC also has offices in Sydney, Melbourne, New York, Los Angeles, San Francisco, London, and Copenhagen.

As part of a company-wide transformation, QIC turned to Insync to aid in a smooth migration to Microsoft Teams from Skype for Business.

As part of a broad investment mix, global reach, and changing tailwinds with investment markets, QIC conducts a LOT of meetings. Meetings about investment priorities or decisions through to internal compliance, HR, or client meetings. QIC already operated a distributed meeting and conferencing environment, based on Cisco videoconferencing equipment, utilising the Pexip interoperability platform to allow Cisco equipment to join Microsoft Skype for Business Meetings. QIC turned to Insync when migrating to Microsoft Teams from Skype for Business, and in the process wanted to decommission their legacy Cisco environment for both calling and meetings.

Insync moved rapidly to build out a program of work, aligned to a refresh of the QIC Windows 10 modern operating environment – to roll out Teams globally and provide a superior meeting and calling experience to employees.

The Business Need

02.

As part of the change to Microsoft Teams, QIC had opted for LinkedIn Learning, where employees could allocate time to progress their own skills, at their own pace. In addition to LinkedIn Learning, additional resources such as go-live support, floor walking support, and onsite pop-ups were all implemented as part of the agreed joint Teams adoption plan.

So, Meetings?

Meetings are super important in a work context, however laborious they can sometimes be. Insync has a structured program to help customers with Mastering Meetings to make sure they are inclusive, effective, and structured.

03.

The Challenge

When the COVID-19 lockdown commenced, all QIC offices moved to work from home immediately across the globe. Business continuity and productivity had little impact as all employees had access to Microsoft Teams and had become familiar with its basic functionalities. This meant that everyone was set up for remote working and their IT department didn’t have to setup any new processes or programs.

Remote working had been working exceptionally well for QIC, however, towards the latter part of the year, as restrictions began to ease, QIC engaged Insync Technology to help employees continue to improve their knowledge of Teams and other Microsoft communication tools. This was due to the development of a hybrid workforce, where some QIC employees had returned to the offices in various geographies and others were still working remotely.

04.

Key Outcomes

Insync conducted a behavioural analysis survey for QIC with over 180 employees across all departments to obtain a clear understanding of current usage, perception, and the potential misuse of the Microsoft 365 platform.

The analysis identified seven problematic areas, which were consistent across all departments (though ranking of importance varied). This data was used to shape the 16 deep-dive workshops which Insync ran as part of the adoption program of work. QIC had a firm grasp of Microsoft Teams basic skills, and as a result, the workshops focussed more on upskilling QIC employees with more advanced skills around running more effective and inclusive meetings and working productively and effectively in a new hybrid environment.

The survey also uncovered topics like:
  • Challenges with engaging staff over video, especially while being recorded
  • Upskilling in OneDrive and Teams for recordings/meetings
  • Review of meeting etiquette and best practices for effective meetings
  • Opportunity to update the QIC ways of working and guidance on tools/structures as it related to Teams and other Microsoft 365 products
  • Targeted material for people using physical meeting spaces and how to best utilise these

Insync engaged QIC employees initially by discussing the survey results and patterns of behaviour before reviewing best practices and discussing how they work. In having these key discussions, we were able to show how the ‘next level’ skills we were training them would add value to their roles.

QIC employees saw value in additional engagement to reinforce skills and success. As part of the process, a key theme was “rethinking how we communicate – in Teams and elsewhere as appropriate.”

The Future

05.

QIC will continue to focus on upskilling their staff with a view to continuing to improve productivity and team effectiveness in a hybrid environment, including having more effective, inclusive meetings and augment their adoption program with targeted workshops, LinkedIn Learning, and other business-focused workshops to illustrate how Microsoft 365 can make their work lives easier.

Contact us

QIC is just one example of a customer simplifying meeting experiences for their staff and significantly reducing capital and ongoing costs – get in touch if you’d like to know more, or improve the collaboration and meeting experience for your staff! Fill out the form below or call 1300 652 207 to start the conversation today!