Pact Group drives productivity with rapid Teams adoption amidst a pandemic

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Short Description
Pact Group is a dynamic and robust manufacturer of packaging and other products with operations throughout Australia, New Zealand and Asia. In 2020 Pact Group sought help from Insync Technology to help transition their workforce to WFH.
Main Features
Microsoft Teams


About Pact Group

Pact Group’s vision is to lead the circular economy through packaging, reuse, and recycling solutions. ASX listed and headquartered in Melbourne, Australia, Pact Group operate over 110 sites; across 15 countries with over 6000 employees; and are continuing to grow.

The Business Need

Insync worked closely in collaboration with Pact Group’s Adoption and Collaboration Specialist, Jacob Laurence – to develop a Rapid Adoption roadmap which began with a small pilot. The pilot began in April 2020 at three test sites with the main objective to determine whether Teams met Pact Group requirements to work from home across multiple locations and in different segments of the business. The pilot was a huge success with the only set back being that other parts of the organisation had not yet started to utilise Teams!
Pact Group wanted a broad collaboration and communications tool which offered more than just “meetings” and involved calling and third-party applications – becoming a core Pact Group productivity tool, not just for meetings. In the past, the introduction of new technology and procedures often came with change resistance however there was a strong demand for a product that accommodated a work-from-home and hybrid work ability, with full fidelity and secured according to Pact Group requirements. The workforce had clearly spoken – they wanted Teams, and they wanted it quickly!



The Challenge

Once the technical aspects of the implementation had been established and delivered, the rapid adoption program kicked off at different sites across the business with the intent that by December 2020, all users in the business would have adopted Teams.
The adoption program had multiple touchpoints for quick and successful migration to Microsoft Teams. For the first three weeks in June, online training sessions were run by Insync, with a high participation level ranging from 20-70 people per session. Training sessions covered topics like Teams foundations, Mastering Meetings, Forms, Planner, OneNote, and working on documents collaboratively. Each session was recorded, enabling users to revisit the sessions if they needed to refresh their knowledge on the topics discussed.</span style=”color: #ffffff;”>
In addition to online training, a dedicated learning space was created so that Pact employees could, at any time, access content pieces and ask questions. Our adoption team “sat within” the Pact Teams environment and would post tips and relevant content 3-4 times a week, to get information out there and help people grow and migrate to Teams.

Key Outcomes

In partnering with Insync’s adoption team, Pact Group saw rapid, sustainable change to their business. Pact Group was also able to surpass their expectations and have the entire workforce using Teams by October 2020 – 2 months ahead of schedule.
There is a broad cross-section of usage at Pact Group, from corporate office staff to manufacturing, field operations, and mobile workers. Pact Group had struggled to get employee buy-in and interest in the past; however, results like these, prove that people will use a solution when they understand how it will benefit them and compliment the way they work.
This shows that success in an organisational change project is achieved when you tailor your adoption approach to realising the benefits that a new collaboration platform can provide for individuals and teams. This includes benefits such as facilitating a great work from home experience or building line of business processes into Microsoft Teams to make employee’s lives easier.


Panning through all the latest updates and useful Teams tips and tricks can be quite time consuming; it was really helpful having the Insync team posting content pieces. Whilst we did not get much engagement in the Teams channels, we would get some great feedback face to face in the corridors or over IM, things like “I tried this, and it was really useful!.

Jacob Laurence,Digital Adoption Leader, Pact Group


The Future

At present, there is a shift for employees to return to the office, with an effort to have 75% to 100% back to the office on flexible schedules as State and Federal Governments gradually loosen COVID-19 restrictions. As part of a new hybrid work style, meeting rooms were updated to Microsoft Teams Room systems to support a workforce that had rapidly adopted Teams. These new Room Systems were implemented to work alongside existing Zoom Room facilities, with Teams remaining the preferred enterprise collaboration platform in an environment where flexible workstyles are supported.