Mission: Modern Workplace. Why the City of Hobart is no longer ‘old school’ with technology

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Short Description
The City of Hobart wanted to move away from their on-premises solution and enjoy the benefits of the cloud. They also wanted to increase communication and collaboration and were investing in Microsoft 365. The challenge was ensuring users, data, and devices were fully protected.
Main Features

  • Azure AD
  • Intune
  • Windows 10
  • Exchange


About City of Hobart

The City of Hobart is the local government authority for the state capital of Tasmania.

The City of Hobart services a population of more than 50,000 people and has more than 600 employees.

The Business Need

The City of Hobart wanted to modernise its workplace. They wanted to move away from their on-premises solutions and enjoy the benefits of the cloud. They needed to increase communication and collaboration via email integration and document sharing; to upgrade their users’ identity services, and to allow their staff the flexibility to work remotely.

They were already using Microsoft software and were investing in Microsoft 365 so it was a ‘natural fit’ to work with Insync Technology, Gold Certified Microsoft partner and part of the Modern Workplace Alliance.


“We’d been a pretty standard workplace in terms of the IT side of things and how we engage in technology. It was all desktop based including email and file sharing via the old-fashioned way on a server. There was a high level of recognition that we needed to modernise to allow our staff to be more collaborative.”

Stefan Hattrell, Systems Administrator


The Challenge

While the City of Hobart wanted to offer staff the ability to work anywhere, anytime, they had security concerns. The City of Hobart wanted identity services that offered single sign-on and sound security for users. It was vital that their users, data, and devices were protected.

Also, the City wanted to effectively manage the way an increasing number of staff were using company-owned devices that were personally enabled.

“Everyone has a smartphone, and we had no controls in place around security for these devices,” says Stefan Hattrell. “We needed to increase security and set up a structure to manage mobile devices and applications – it was a big part of our strategic direction. We needed to enable our workers to work from anywhere and on any device, but we needed to manage that.”

When considering a partner, the City of Hobart wanted someone with an understanding of how the business wanted to use the new platforms and capabilities to change the way staff communicated.

Insync Technology ran workshops with the City so they could find out exactly what was needed – and how to do it.

Azure Active Directory proved the ideal solution to the City’s needs. It gave employees conditional access and multi-factor authentication whether they were accessing their work via a desktop PC, laptop or mobile device. And Intune met their needs as a mobile management device solution.

Key Outcomes

Stefan Hattrell says that for a project to be successful, it’s vital to align technology with business and strategic goals – and to work with a tech partner who supports that alignment.

“We could have gone any number of ways,” he says. “But one of the big deciding factors was that it had to align with where we were going with Microsoft collaboration tools. Consolidating everything into one platform has a lot of benefits. Make sure you partner with a team like Insync Technology – you need someone on your side who is highly competent, professional and a great communicator.”

A major outcome is that City of Hobart staff now feel empowered and productive. They can work remotely without management feeling out of control. Plus, both staff and end users have a much better user experience.

With the technology now ‘always on’, conditional access means the network is now secure, and only real employees can access the system.  Plus the City can now see exactly what staff are using mobile devices for and have better control over corporate information and what is on the devices.

Automated processes and the central management interface have freed up time for the City’s IT team. Now they can be proactive instead of reactive.


“We wanted someone to help us, to recommend how to set this up and implement best practice around structure and security. We definitely got that through this partnership. We got a really solid sense from Insync Technology that this was the right direction to go in strategically.”


Stefan Hattrell


The Future

Having embraced the culture of collaboration, the City of Hobart is currently focused on rolling out the next phases of their project – including SharePoint and Teams.