cloud pbx , conference phone , Industry News , modern voice , Polycom , skype for business , trio , unified communications , Video Conferencing , | 2017/09/19 at 1:21pm

Introducing the Polycom Trio 8500 Conference Phone

Towards the end of 2015, it was with great joy that the world welcomed the Polycom Trio 8800 conference room device into being. Prior to this, the conference phone of choice for Lync/Skype for Business deployments was the Polycom CX3000: a somewhat ageing platform that was still running Lync Phone Edition software, which Microsoft is no longer actively developing. Under the hood, the new Trio was running a version of Polycom UCS software, which also supports Polycom’s range of Lync/Skype for Business certified VVX handsets. We now had a conference room device that no longer relied on Microsoft’s Phone Edition software.

Trio 8500 Trio 8500


As well as being a welcome update, the Trio 8800 also had a few surprises. At launch, it was discovered that not only was the Trio 8800 an audio device, but pair it with a Visual+ module and USB camera, it was also video capable. This fit well with Polycom’s mantra at the time (make every space a meeting space), as the Trio came in at the right price point and feature set to ensure organisations would be more inclined to enable enable smaller spaces for video conferencing that may have otherwise not been enabled.

Whilst it was great to see a such a great edition to the Polycom ecosystem, it did mean that, for a customer that was simply after an audio only conference phone, the price point was no longer where it needed to be if purchasing the Trio 8800 as an audio only device. In addition to this, Polycom is now shipping the MSR series Skype Room System V2 solutions, where I may want to pair an audio only Trio and a separate dedicated USB camera (I can’t pair Visual+ with a Skype Room System.)

Enter the Trio 8500. Slightly more petite than the Trio 8800, the Trio 8500 is built with a similar aesthetic to the 8800.

Hard black plastic with smooth glass edges, it’s pretty much the standard for conference phone look and feel, and the venerable old ‘spider phone’ is synonymous with conference phones.

We’ve had a Beta unit for approximately a month and have been putting it through its paces both in our own environment and with a few customers.

The new Trio 8500 is definitely suited as a direct replacement for any customer that was buying CX3000 Conference Phones – the differentiator  being that users that want a more premium audio/video experience with more extensibility for more features and camera support will need to buy the Trio 8800, specifically around AirPlay and Miracast support.

Below you can see some close ups of the Trio 8500 unit itself, as well as a comparison shot of a Trio 8500 versus Trio 8800 in size.

Physical 8500 Trio 8500
USB Cable - Secured Secured USB Cable – great move!
Rear Ports - Ethernet and Expansion Mics Single Ethernet Port and two Expansion Mic Interfaces
Trio Comparison Trio 8800 on left, Trio 8500 on right


Features and Capabilities of RealPresence Trio Family

The following table outlines the key differences between the 8800 and the 8500:

Feature Trio 8800 Trio 8500
Placing, answering, and managing audio calls Yes Yes
Initiating, joining and managing audio conference calls Yes Yes
Recording audio calls Yes Yes
Viewing and joining scheduled Calendar meetings Yes Yes
Managing contacts, call lists, and directories Yes Yes
Adjusting call and system settings Yes Yes
Pairing with Bluetooth-enabled devices Yes Yes
Connecting USB devices Yes Yes
Checking voicemail messages Yes Yes
Pairing with the RealPresence Trio Visual+ content and video accessory Yes No
Placing, answering, and managing video calls Yes No
Sharing content during video calls Yes No
Sharing content from a Apple® AirPlay® or Miracast® certified device Yes No
Pairing with Bluetooth and Near Field Communication (NFC) Yes No
Secure USB Tethering (USB cable securely attached to Trio unit) No Yes
Dual Ethernet ports Yes No
Support extension microphones (2) Yes Yes

All in all, a great addition to the family and will provide your standard conference rooms with quality audio on both transmit and receive. We really love the secured USB cable (a bugbear with the Trio 8800) ensures you won’t lose the USB connection if someone wants to use the unit as a USB speakerphone. The lack of additional Ethernet ports will annoy some customers, but most of our customers are happy not to provide Ethernet connectivity to conference rooms that are used by both internal and external staff.

As always, if you need assistance with working out the right device or experience for your organisation, get in touch!