inside insync , | 2020/10/29 at 10:32am

Inside Insync – David MacDonald

Today we meet: 

David MacDonald 

Senior Systems Engineer 

Time with Insync: August 2019 

Previous notable time in IT industry/customer/vendor: I have been working full time in IT for the past 5 years. 

What are your best skills for your role?

I think that my best skill is being able to identify and solve technical problems that our customers are faced withResolving technical issues brings me great satisfaction in my work life. 

What do you like about your role? 

I love the fact that I get to do BAU and Project work within my role. In previous positions, I only had the chance to work on general BAU activities which would eventually burn me out as it was usually the same type of repetitive work. Since I have been with Insync Technology I’ve had the opportunity to work with our customers on configuring security solutions such as Azure MFA and new modern management technologies such as Intune which has been a great learning experience for myself. 

What trends are you seeing with customers? 

The impact of COVID-19 has seen our customers rapidly adopting new technologies which can assist staff and IT teams to allow for remote working and collaboration.

What do you think about the opportunity for Teams for customers?

I love using Teams in my day to day work as it allows for easy communication and collaboration with teammates as well as our customers. It’s always evolving and new features are constantly getting added to improve the general user experience as well as the collaboration experience. 

Where have you used Insync core values in Insync everyday work life: 

Don’t walk past a problem & Make a call – I had a recent ticket with a client where they had a monthly manual process to run a monthly security report on mailbox access and they wanted to see how we could improve it by making it more efficientI explained to the customer that this process could potentially be automated. I had setup a free Azure Automation account and wrote a script which would generate the report and email it to the respective parties. 


 

What do you like to do in your downtime?

I enjoy working on personal programming projects and playing video games.