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Linc Energy

Short Description

Linc Energy, an SGX listed diversified energy producer and Australian success story, has progressively grown its internal ICT infrastructure from modest beginnings. Starting with a Microsoft Small Business Server, it has grown its ICT mainly with internal assets, a managed services partner to manage internal infrastructure, and internal Linc Energy staff managed vendor and procurement relationships. This had run its course – it was time to upgrade and professionalise the internal ICT infrastructure as the business was taken public.

Details

  • Task: Energy Producer Increases Availability Reduces Costs With Microsoft Cloud
  • Collection: Professional Services
  • Technology: Office 365, Azure
  • Client: Linc Energy
  • Project Date: 2015
  • Download This Case Study

Main Features

  • Office 365
  • Azure
  • Cloud

01.

About Linc Energy

Linc Energy, an SGX listed diversified energy producer and Australian success story, has progressively grown its internal ICT infrastructure from modest beginnings. Starting with a Microsoft Small Business Server, it has grown its ICT mainly with internal assets, a managed services partner to manage internal infrastructure, and internal Linc Energy staff managed vendor and procurement relationships. This had run its course – it was time to upgrade and professionalise the internal ICT infrastructure as the business was taken public.

The Business Need

Linc Energy view technology as an enabler – allowing them to improve user experience whilst achieving the broader goals of the company. With the advent of Office 365, Linc Energy saw an opportunity to leverage a public cloud based offering to minimise risk of their internal infrastructure failing. Their current internal ICT infrastructure was ageing, so the new strategy was to move workloads like email and collaboration to Office 365 – so they looked to external providers to consult, design and implement Office 365 in their organisation.
Linc Energy had engaged Insync Technology prior where they deployed a global unified communications platform for all of their offices with Microsoft Lync (now Skype for Business) – and had a good grasps of their approach to technology projects and working with their existing managed services partner.
Greg Raymond, IT Solutions Manager said: Linc Energy identified the following challenges for their project, and were keen to understand how Insync would assist them with:
An internal ICT knowledge deficit
Risk management given the business was publicly listed
Meeting the business requirements of a global company in different regulatory areas

02.

“The initial engagement where we asked them to do a review was very good. Insync’s technical expertise gave me peace of mind – they were very hands-on which meant I was learning at the same time.”

Greg Raymond, IT Solutions Manager

03.

The Challenge

Griffith Hack is a full Enterprise Voice shop, with Lync and associated telephony infrastructure crucial to their daily operations.

The upgrades involved replacing key pieces of the infrastructure underpinning this. Griffith Hack needed to ensure that it went smoothly and that staff were not negatively impacted by the changes.

Key Outcomes

Insync worked with Linc Energy to migrate over 300 active mailboxes to Office 365, including identity and authentication data. Users are now seamlessly signed into Office 365 using Active Directory Federation Services and this is likely to be moved to Microsoft Azure datacentres to maximise resiliency.
Not only has Linc Energy lowered their cost of delivering IT to the business, but has improved uptime and supportability knowing that they have a knowledgeable and accessible partner to lean on.

After some early issues with their on-premises Exchange server, the Office 365 migration was soon underway where Linc Energy took a staggered approach. However, Greg soon realised that they need to change the scope and move faster with the impending G20 Summit in Brisbane.

Linc Energy’s HQ was solidly inside the G20 Security cordon, and access to the office was difficult and at times not available. The business saw this as a risk – not only could they not access servers and infrastructure at critical times, but the visibility of the G20 summit and security implications meant that they needed to accelerate their migration to offsite or public cloud offerings.

Greg said: “We needed to suddenly change the scope and set up a plan in Brisbane in case the city went dark during the G20 – we went from staggering the move to suddenly speeding up the migration in a short space of time. We didn’t want a repeat of the floods where we lost email. Insync took this in their stride and were able to quickly set up a workaround to this risk.”

Greg recommends: “If your organization is embarking on a similar journey to ours, make sure that you have a good understanding of all of your business processes and test them to see how they will work in the cloud.

And if you’re looking for a partner who will go the extra mile for you, and will treat you like a valued customer rather than one of many, then talk to Insync Technology. They provide clear and concise documentation with clear deliverables that you have the confidence that they will deliver – as they always do what they say they will.”

Moving forward, Linc Energy continues to engage with Insync Technology to deliver their global ICT footprint based on Microsoft infrastructure.

04.

“From where we were a couple of years ago with having email sat on expensive infrastructure to where we are now is fantastic. We’re more secure, we’ve got away from all the backups, and we can now email and access files from anywhere”

 

Greg Raymond

05.

The Future

One of the goals of this project was to develop a strategic communications platform to scale from in the future. Griffith Hack is now engaged with Insync to implement a new Acano video conferencing platform. This will allow them to have even greater connectivity options with their clients and bring a more ‘Skype like’ experience to their larger meeting rooms.

Griffith Hack is in the process of expanding their online services and unifying their professional services portfolio, with the ongoing goal of maximising IP for their clients.