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CHRC 2

Short Description

Following an upgrade to Skype for Business and Office 365, that allowed their teams to regularly hold ‘virtual’ meetings, and communicate and collaborate remotely on documents they knew they were only at the start of their journey. Traditional videoconferencing solutions were very limited, cumbersome and confusing – necessitating the help of their small IT team (a team of just five personnel servicing over 500 staff), which meant that there was no guarantee that someone was available to assist with videoconferencing when needed.

Details

  • Task: Boosting Collaboration in Local Government
  • Collection: Government
  • Technology: Microsoft Surface Hub, Skype for Business,
  • Client: Central Highlands Regional Council
  • Project Date: March 2016
  • View This Case Study

Main Features

  • Microsoft Surface Hub
  • Skype for Business
  • Video Conferencing
  • Video Collaboration

01.

About CHRC

Central Highlands Regional Council (CHRC) was created on 15 March 2008 following amalgamation of the former Shires of Bauhinia, Duaringa, Emerald and Peak Downs.

The region extends over approximately 60,000 square kilometres, stretching from Arcadia Valley in the south to the Peak Ranges in the north, east from Boolburra to Bogantungan in the west.

The Business Need

Central Highlands Regional Council (CHRC) is a large regional council that administers in excess of $1.1 billion in assets, including nine library branches, six aquatic centres and seven customer service centres.

They maintain 4632 km of roads and numerous parks and gardens, including the impressive botanical gardens in Emerald, the linear parkland in Capella and the Japanese Gardens in Blackwater.

Due to the large area they cover, they have five satellite offices, the closest being 45 minutes away and the furthest almost two hours away.

Following an upgrade to Skype for Business and Office 365, that allowed their teams to regularly hold ‘virtual’ meetings, and communicate and collaborate remotely on documents they knew they were only at the start of their journey.

Traditional videoconferencing solutions were very limited, cumbersome and confusing – necessitating the help of their small IT team (a team of just five personnel servicing over 500 staff), which meant that there was no guarantee that someone was available to assist with videoconferencing when needed.

02.

“Having a great partner in Insync Technology coming on board for the deployment, took away a lot of the fear around implementation.”

 

Aaron Jurd Manager Information Services

03.

The Challenge

Finding the right business to partner, to help find a streamlined solution, that would reduce travel time for meetings, and by doing so, boost efficiency, productivity and safety, was of paramount importance to them.

The council had previously worked with Insync Technology – who was partnered with Telstra and had great recommendations from other councils, like Moreton Bay Regional Council – on their Skype for Business and Office 365 transition. Partnering with them again was the logical choice.

Key Outcomes

Insync fulfilled the role of true business partner and not only implemented the rollout but also worked with the Council to ensure adoption was seamless and well received.

As part of the solution that Insync provided, the Council now benefits from Unified Communications, a Call Centre and a Future Proof Solution.

One of the greatest successes however, was in the improvement regarding how Council staff now embrace and connect with the new technology. It’s the benchmark for new technology projects, in a good way!

The decision was made to implement and deploy Microsoft Surface Hubs, which had just been released in Australia. Insync worked with the Council, in conjunction with Telstra to ensure the foundations in terms of connectivity and infrastructure were in place to access resources required for any Council meeting.

The rollout also included an extensive adoption and training program – this was paramount to ensure the Surface Hubs were used as part of the Council’s processes, rather than traditional videoconferencing.

For Council, the deployment wasn’t about just accentuating and improving on the original, but rather providing new dynamic options that made their use compelling and exciting.

Far from having to continuously tell people how to use the Surface Hubs, they are now able to walk into a room and easily work with the technology with little to no assistance.

The Microsoft Surface Hubs have given the council the ability to easily share data, collaborate and communicate visually in real-time, using a single easy to use system. It’s not only saving time and money, but also keeping their people connected and safe.

04.

We’ve now got a user-friendly tool that is really changing the way our people work throughout the region.”

 

Aaron Jurd 

05.

The Future

The council’s next plan is Office 365 implementation, and cloud transition to support a mobile workforce. Being a regional council, they fully realise the benefit of being able to work from anywhere, any time and on any device.